Informations sur The Itil Core Is Structured Around.
Tabela de Conteúdo
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Examples of the ITIL Core in Action
- Example 1: Service Desk Management
- Example 2: Service Level Management
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- The ITIL Core (adapted from Iqbal & Nieves, 2007, p. 8) Download
- Pin on Diagrams
- Itil Service Delivery Framework / Agile Lean Scrum ITIL V2 / Azteq
- ITIL V3
- What is ITIL? ITIL Concepts and Summary Process (A Complete Guide) Hj
ITIL (Information Technology Infrastructure Library) is a framework that helps organizations manage their IT services effectively. The ITIL Core is the foundation of the ITIL framework, and it is structured around five key components.
Service Strategy
The first component of the ITIL Core is Service Strategy. This component focuses on helping organizations develop a strategy for delivering IT services that aligns with their business goals. It includes processes such as strategic planning, financial management, and demand management.
Service Design
The second component of the ITIL Core is Service Design. This component focuses on designing IT services that meet the needs of the business and its customers. It includes processes such as service catalog management, service level management, and capacity management.
Service Transition
The third component of the ITIL Core is Service Transition. This component focuses on transitioning IT services from development to production. It includes processes such as change management, release management, and knowledge management.
Service Operation
The fourth component of the ITIL Core is Service Operation. This component focuses on managing IT services on a day-to-day basis. It includes processes such as incident management, problem management, and event management.
Continual Service Improvement
The fifth and final component of the ITIL Core is Continual Service Improvement. This component focuses on improving IT services over time. It includes processes such as service measurement, service reporting, and service improvement.
Examples of the ITIL Core in Action
Example 1: Service Desk Management
One example of the ITIL Core in action is service desk management. This process falls under Service Operation and involves managing the day-to-day operations of the service desk. This includes tasks such as incident management, problem management, and service request management.
Example 2: Service Level Management
Another example of the ITIL Core in action is service level management. This process falls under Service Design and involves defining, agreeing, and monitoring service levels with customers. This helps to ensure that IT services are delivered in a consistent and reliable manner.
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The ITIL Core is a key component of the ITIL framework, and it provides a structured approach for managing IT services. By following the processes outlined in the ITIL Core, organizations can improve the quality of their IT services, increase efficiency, and reduce costs. Whether you are a small business or a large enterprise, the ITIL Core can help you manage your IT services effectively.
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